Shipping policy
Last Updated: August 11, 2026
This Shipping Policy applies to orders placed on Vailtreo[](https://vailtreo.com).
Business days means Monday through Friday, excluding U.S. federal holidays.
Delivery Area
We ship to physical street addresses in the contiguous United States (the lower 48 states) only.
We do not ship to:
- Alaska or Hawaii
- U.S. territories (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
- APO / FPO / DPO military addresses
- P.O. Boxes
- Addresses outside the United States
Orders with ineligible addresses may be canceled and refunded.
Shipping Rates
-
Standard Shipping
- Orders $80.00 or more: Free
- Orders under $80.00: $6.99
- Expedited Shipping: $14.99 flat rate
Processing Time
Orders are typically processed within 1β2 business days after payment is confirmed.
- Orders placed before 2:00 PM Eastern Time (ET) on a business day usually begin processing the same day when possible.
- Orders placed after the cutoff, on weekends, or on U.S. federal holidays begin processing the next business day.
Holidays, promotions, or high order volume may extend processing time. We will notify you if a significant delay is expected.
Transit Estimates
| Method | Cost | Typical transit after dispatch |
|---|---|---|
| Standard Shipping | Free on orders $80+ $6.99 under $80 |
3β7 business days |
| Expedited Shipping | $14.99 | 2β4 business days |
These timeframes are estimates only and are not guaranteed. Weather, carrier volume, and holidays can affect delivery. Processing time is separate from transit time.
Estimated total time from order to delivery (standard): about 4β9 business days.
Tracking
When your order ships, we email a tracking number to the address used at checkout. Carrier tracking may take up to one business day to update after the label is created.
Address Accuracy
Please confirm your shipping address before payment. We are not responsible for delays, extra carrier fees, or failed delivery caused by incorrect or incomplete address information you provide.
If you need to correct an address, contact us as soon as possible at service@vailtreo.com. Changes are only possible if the order has not yet been processed or handed to the carrier.
Failed Delivery or Address Problems
If a package is returned because of an address issue or failed delivery attempts:
- We may offer reshipment to a corrected address (additional shipping charges may apply), or
- A refund of the product price (outbound shipping may be non-refundable when the issue is due to customer address error).
If we cannot reach you within 15 days after notifying you about a returned or unclaimed package, we may restock the item and issue a refund minus applicable shipping costs.
Lost or Damaged Packages
If the carrier confirms a package is lost, or it arrives damaged, email service@vailtreo.com with your order number and photos (for damage). After we verify the issue, we will arrange a replacement or refund as appropriate.
Contact
Email: service@vailtreo.com
Phone: +1 929-495-0051
We typically respond within 1β2 business days.
Hours (Eastern Time)
Monday β Friday: 9:00 AM β 6:00 PM ET
Closed weekends and major U.S. public holidays
Operating Company
Quanzhou Guru Shoes Co., Ltd.
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China Factory & Business Address
No. 652 Nanhuan Road, Licheng District,
Quanzhou, Fujian 362000, China
U.S. Customer Service Mailing Address
460 East Fordham Rd
Bronx, NY 10458
United States
Please do not send product returns to the mailing address above without prior authorization. Return shipping instructions are provided only after a return request is approved (see our Refund Policy).