Privacy policy

Last Updated: August 11, 2026

Vailtreo is operated by Quanzhou Guru Shoes Co., Ltd.（泉州古如鞋业有限公司）. This Privacy Policy describes how we collect, use, share, and protect personal information when you use https://vailtreo.com or place an order.

Business days means Monday through Friday, excluding U.S. federal holidays.

1. Information We Collect

  • Order and contact details: name, email, phone, shipping and billing addresses, order contents
  • Payment data: processed by third-party payment providers; we do not store full card numbers on our servers
  • Support messages: emails, return requests, and photos you send related to an order
  • Technical data: IP address, browser, device type, pages viewed, and cookie data

2. How We Use Information

  • Process, pack, and ship orders
  • Send tracking and order updates
  • Handle returns, exchanges, and customer support
  • Improve the website and product information
  • Prevent fraud and secure our services
  • Send transactional messages; send marketing only if you opt in (you may unsubscribe anytime)
  • Meet legal and accounting requirements

3. Sharing

We do not sell personal information. We may share information with service providers (payment, shipping, hosting, email, support tools), professional advisers, authorities when required by law, and parties to a business transfer if applicable.

4. Cookies

Cookies help the site function, remember preferences, and understand traffic. You can control cookies in your browser; some features may not work if certain cookies are blocked.

5. Retention and Security

We keep information as long as needed for orders, support, legal compliance, and the purposes in this policy. We use reasonable safeguards to protect personal information. No online system is completely secure.

6. Your Choices

Subject to applicable law, you may request access, correction, or deletion of certain personal information, or opt out of marketing emails. Contact service@vailtreo.com. We may need to verify your identity before completing a request.

7. Children

The site is directed to adults. We do not knowingly collect personal information from children under 13.

8. International Processing

Our operating company is based in China, and we sell to customers in the United States. Personal information may be processed in China, the United States, or other countries where our service providers operate.

9. Changes

We may update this policy and will post the new version on this page with a revised “Last Updated” date.

10. Contact

Email: service@vailtreo.com
Phone: +1 929-495-0051

We typically respond within 1–2 business days.

Hours (Eastern Time): Monday – Friday, 9:00 AM – 6:00 PM ET

Operating Company
Quanzhou Guru Shoes Co., Ltd.
（泉州古如鞋业有限公司）

China Factory & Business Address
No. 652 Nanhuan Road, Licheng District,
Quanzhou, Fujian 362000, China

U.S. Customer Service Mailing Address
460 East Fordham Rd
Bronx, NY 10458
United States