Contact
Contact Us
We value every customer and are committed to providing timely and reliable support throughout your shopping experience.
Whether you have questions about our products, need assistance with an order, or would like more information about shipping, returns, or refunds, our customer support team is here to help.
Customer Support
Email: service@vailtreo.com
Phone: +1 929-495-0051
Mailing Address:
460 East Fordham Rd
Bronx, NY 10458
United States
Company Address:
Quanzhou Guru Shoes Co., Ltd.
No. 652 Nanhuan Road
Licheng District
Quanzhou, Fujian 362000
China
Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (Eastern Time, ET), excluding major U.S. public holidays.
We strive to respond to all email inquiries within 1–2 business days. During periods of high inquiry volume, response times may be slightly longer, and we appreciate your patience.